footJust Drop-In Values

Complaints, Compliments and Comments

Just Drop-In is committed to providing a continually improving service to all of our service beneficiaries. A key part of this is listening to and responding positively to the views of others. This includes understanding and learning from complaints to use them constructively to improve our organisation.

 

If you are unhappy with any part of our service

We would encourage you to discuss it with the person who you are working with. We want to do the best job for you and will be open to listening to your worries.

 

If you do not feel you can do this, or you wish to make a complaint then you should make a complaint to the Manager of the Service you are accessing. They will listen to you, look into your concerns and they will get back to you within 10 working days of your contact. They will also tell you what to do if you are not happy with their findings or actions.

 

We have postcards around the building that you can fill in, if you prefer to write things down.

 

We would encourage you to resolve any issues with us in the first place but if you feel you need to raise concerns with an external agency then you can contact the following:

 

To raise concerns about a Counsellor please click the following link: How to complain about a BACP member

To raise concerns about how your data has been used please click the following link: Make a complaint | ICO

 

If you think we have been doing a good job

Then please fill-in comments postcard or send us an email or text. You can also tell us using the forms you fill in at the end of your sessions with us.

Safeguarding at Just Drop-In

Safeguarding is at the very heart of all that we do at Just Drop-In. We work to ensure all the children, young people and adults we work with are protected from harm and given every opportunity to reach their potential and thrive.

Everyone at Just Drop-In has a responsibility to safeguard, but some people have special roles:

 

 

If you are significantly worried about someone’s clinical risk, linked to their mental health please follow the guidance on our “Is this a time of crisis” button.

Equality and Diversity

We will actively demonstrate our commitment to promoting a diverse and inclusive community – a place where we can all be ourselves and experience success.

 

Our Equality and Diversity Policy is reviewed annually and is available on request.

 

Just Drop-In has an Under-Served Communities Champion – Ann Wright – who leads on all aspects of Diversity, Inclusion and Equality, so if you have any ideas or want to get in touch about any aspect of this vitally important part of our charitable purpose then do get in touch as we are continually seeking to improve and meet the needs of everyone who seeks our help.

Environmental Responsibility Policy

Just Drop-In recognizes that we have a responsibility to the environment beyond legal and regulatory requirements. We are committed to reducing our environmental impact and continually improving our environmental performance as an integral part of our operating methods, with regular review points. We will encourage our stakeholders to do the same.

 

This is an area in which we know we can and will do more, if you have a passion for the environment why not get in touch and help us as we strive to achieve our environmental goals.

 

Our Environmental Responsibility Policy is available on request.

Participation

Co-production is an integral part of the values of the charity and is woven into our mission, vision, culture, policies and procedures. “We believe in operating as a family, our success built on the amazing talent and contributions of our volunteers, youth led participation, staff, trustees, local community and church founders” – Just Drop-In Mission 2023.

 

Youth Participation
• We wholeheartedly subscribe to The United Nations Convention of the Rights of Children: “Every child has the right to express their views, feelings and wishes in all matters affecting them, and to have their views considered and Taken seriously.” Our service user youth participation engagement plan includes the following measures:
• An annual Have Your Say Day which shapes our service delivery for the following 12 months. The day is interactive, well attended and includes activities such as a video booth, cartooning and discussion groups.
• A Young Person with lived experiences on our Trustee Board (currently recruiting a second)
• An active Youth Advisory Board which meets monthly and provides governance through the lens of young people.
• Regular themed discussion and focus groups on key topics
• Use of the Experience of Service Questionnaire
• Beneficiaries actively involved in recruitment and selection, funding applications, fundraising and peer support initiatives.
• We have held the Investing in Children quality mark for the last 4 years.

 

Parent Participation
• The charity supports and empowers parents with lived experience to support other parents through our Peer Parent Support Group and Parent Peer Support Facebook Group.
• There are a number of parents with lived experience sits on our Trustee Board
• We use the Parent Experience of Service Questionnaire
• Parents with lived experience act as co-trainers on all our parent groups, working alongside the staff team to offer a parental perspective on interventions.

Is This A Time Of Crisis?
Just Drop In Form

Fill in a form and we will come back to you

    First name of young person

    Surname of young person

    Name of parent/carer (if applicable).
    PLEASE NOTE: We only take referrals directly from young people and families, NOT external organisations, including GP surgeries.

    Young person's DOB
    PLEASE NOTE: Counselling and Mentoring is only for young people aged 14+

    Email

    Tel

    Preferred Method of Contact

    If your preferred method of contact is a phone call, please let us know a good time for us to call you

    Young Person's Address

    Young Person's Postcode

    School/College (if applicable)

    GP Surgery

    Service (please click inside box below to select a service)

    Does the young person know about and consent to the referral?

    Reason for referral

    Accessing another service? (e.g.: CAMHS, Talking Therapies, etc)

    If yes, please provide name of organisation and referral reason

    Has the young person accessed a crisis service in the past 3 months? (e.g.: Crisis Line, A&E, etc)

    If yes, please provide details

    Is the young person waiting for an assessment with the Mental Health Hub/CAMHS?

    If yes, provide details

    Household in receipt of benefits?

    Are you happy to be added to the JDI mailing list to keep you informed of all the services we offer and when?

    We will only use the data you have submitted to contact you in response to this form in accordance with our Privacy Policy.Click here to view our Privacy Policy

    Our duty to ensure your safety and the safety of others is paramount. If we believe you or someone else is at immediate risk of harm as a result of the information you provide in your enquiry, we may need to take additional action. If you are unsure, you can ring us and talk through our confidentiality policy.

    Please note, replies to this form will come from hello@justdropin.co.uk which might go into spam/junk folders. We will aim to respond to you within 5 working days. Please do not use this form in a time of crisis, and follow the time of crisis button on the website instead.

    Just Drop In

    GET IN TOUCH:

    01625 665079

    07718 425405

    hello@justdropin.co.uk

    Use Social Media

    Or Just Drop In

    15 Brook Street Macclesfield SK11 7AA

    Find Us