footJust Drop-In Values

Here at Just Drop-In our mission is to offer services that are:

1) Quality
2) Safe
3) Inclusive
4) Environmentally responsible
5) Participant led

Quality

Just Drop-in works hard to provide high-quality services and to be recognised for the difference it makes. Listening to feedback is an important part of this and is explained in more detail below:

 

Feedback

Complaints, Compliments and Comments are always welcome to help us provide a continually improving service.

 

 

How to Feedback to Us

** please note that these feedback options apply to both young people and parent/carers who access our service**

 

What Just Drop-In Does with Your Feedback

  • Request a Response – You can specifically request a response to your Compliment and/or Comment, and we will aim to get back to you in 14 working days.
  • General Feedback – You can follow the difference that feedback makes by viewing our ‘You Said, We Did’ posters at our Macclesfield and Knutsford office.
  • Downloads – Download our How Did We Do document: How Did We Do 2024-25
  • YAB – If you have more to say about how we can improve our services, you may be interested in joining our Youth Advisory Board (https://www.justdropin.co.uk/2283-2/)

 

If You Are Unhappy with Any Part of Our Service

 

 

Safety

Safety is at the very heart of all that we do at Just Drop-In. We work to ensure all the children, young people and adults we work with are protected from harm and given every opportunity to reach their potential and thrive. We achieve this by:
• Risk assessing our buildings and activities
• Using NSPCC Safer Recruitment practises
• Providing a Prejudice related incidents procedure
• Privacy notice to let you know how we keep your information safe
• Safeguarding policies – Everyone at Just Drop-In has a responsibility to safeguard, but some people have special roles:

If you are feeling unsafe, please speak to a member of the team. If you are worried that you of someone else is at risk because of their mental health, please follow the guidance on our “Is this a time of crisis?” button.

Inclusive

We strive to actively demonstrate our commitment to promoting a diverse and inclusive community – a place where we can all be ourselves and experience success.

  • My Whole Self – This is your opportunity to share some information about your whole self with us so that we will have a better understanding of how we can best support you as an individual and wonderful person.
  • Under-Served Communities Champion – Ann Wright – who leads on all aspects of Diversity, Inclusion and Equality, including our Diversity and Inclusion sub group.
  • Diversity and Inclusion sub group – We meet regularly to strategies about this vitally important part of our charitable purpose. You can download a copy of our most recent strategy document here: Reaching Underserved Communities 2024-25 Final Version
  • Diversity and Inclusion policy is reviewed annually and available on request.

 

We welcome your ideas and comments so please get in touch as we are continually seeking to improve and meet the needs of everyone who seeks our help.

Environmental Responsibility Policy

Just Drop-In recognizes that we have a responsibility to the environment beyond legal and regulatory requirements. We are committed to reducing our environmental impact and continually improving our environmental performance as an integral part of our operating methods, with regular review points. We will encourage our stakeholders to do the same.

 

This is an area in which we know we can and will do more, if you have a passion for the environment why not get in touch and help us as we strive to achieve our environmental goals.

 

Our Environmental Responsibility Policy is available on request.

Participant Led

Co-production is an integral part of the values of the charity and is woven into our mission, vision, culture, policies and procedures.

“We believe in operating as a family, our success built on the amazing talent and contributions of our volunteers, youth led participation, staff, trustees, local community and church founders” – Just Drop-In Mission 2023.

 

Youth Participation

We wholeheartedly subscribe to The United Nations Convention of the Rights of Children: “Every child has the right to express their views, feelings and wishes in all matters affecting them, and to have their views considered and Taken seriously.” Therefore, our youth participation plan includes the following measures:

Is This A Time Of Crisis?
Just Drop In Form

Fill in a form and we will come back to you

    First name of young person

    Surname of young person

    Name of parent/carer (if applicable).
    PLEASE NOTE: We only take referrals directly from young people and families, NOT external organisations, including GP surgeries.

    Young person's DOB
    PLEASE NOTE: Counselling and Mentoring is only for young people aged 14+

    Email

    Tel

    Preferred Method of Contact

    If your preferred method of contact is a phone call, please let us know a good time for us to call you

    Young Person's Address

    Young Person's Postcode

    School/College (if applicable)

    GP Surgery

    Service (please click inside box below to select a service)

    Does the young person know about and consent to the referral?

    Reason for referral

    Accessing another service? (e.g.: CAMHS, Talking Therapies, etc)

    If yes, please provide name of organisation and referral reason

    Has the young person accessed a crisis service in the past 3 months? (e.g.: Crisis Line, A&E, etc)

    If yes, please provide details

    Is the young person waiting for an assessment with the Mental Health Hub/CAMHS?

    If yes, provide details

    Household in receipt of benefits?

    Are you happy to be added to the JDI mailing list to keep you informed of all the services we offer and when?

    We will only use the data you have submitted to contact you in response to this form in accordance with our Privacy Policy.Click here to view our Privacy Policy

    Our duty to ensure your safety and the safety of others is paramount. If we believe you or someone else is at immediate risk of harm as a result of the information you provide in your enquiry, we may need to take additional action. If you are unsure, you can ring us and talk through our confidentiality policy.

    Please note, replies to this form will come from hello@justdropin.co.uk which might go into spam/junk folders. We will aim to respond to you within 5 working days. Please do not use this form in a time of crisis, and follow the time of crisis button on the website instead.

    Just Drop In

    GET IN TOUCH:

    01625 665079

    07718 425405

    hello@justdropin.co.uk

    Use Social Media

    Or Just Drop In

    15 Brook Street Macclesfield SK11 7AA

    Find Us